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Protecting our clients and residents

Updated 17 September 2021

Read latest COVID-19 updates here for Victoria, QLD and NSW.

Read COVID-19 vaccine information for aged care here.

Download Australian Government COVID-19 information in your language here.

Bolton Clarke is proactively working to protect clients and residents and implemented enhanced protection measures in March 2020 in response to Coronavirus (COVID-19). These measures continue to be regularly reviewed and updated in response to developments around the Coronavirus and advice from state and federal health authorities.

Families, friends and visitors can best protect residents and clients by not visiting if:

  • you are unwell or experiencing symptoms of respiratory illness (fever, chills, cough, runny nose, sore throat, body aches, muscle pain or having trouble breathing);
  • you have been in a designated COVID-19 hot spot area or public exposure site in the last 14 days;
  • you have been in contact with someone who has Coronavirus (COVID-19).

Residential aged care

Read latest COVID-19 aged care information here for Victoria, Queensland and NSW.

Thank you to all our families and friends for your support with the enhanced resident protection (ERP) measures we have put in place to keep our communities safe. We continue to monitor the advice of state and federal health authorities to protect our residents. Australian Government COVID-19 vaccination clinics are now rolling out for residents in our communities. More information on the vaccination program is available here.

It is important to continue COVID- safe practices. If you have recently visited a designated COVID-19 hot spot or public exposure site, please follow health advice and do not visit. Find out more here about designated hot spots and exposure sites for Queensland and NSW.

Families and friends are also asked to:

  • Ensure you have received your flu vaccination if visiting during the flu season. Since 1 May 2020, the government has mandated that anyone visiting a residential aged care service during the flu season needs to be vaccinated.
  • If requested, take part in temperature checks on arrival. A team member will be on hand to greet you and answer any questions you may have.
  • Observe all health-related signaged around the community.
  • Follow good hand hygiene practice when visiting. Extra care is being taken to keep our residential communities clean.
  • Practise social distancing of 1.5m even between family members.
  • Visit residents in their rooms or outside where possible, rather than in indoor public spaces.
  • If taking residents on outings please follow COVID-safe advice and tell team members if you have unexpectedly come into contact with or been exposed to a person who is unwell.

A printable guide for visitors is available here.

A guide to outings for residents is available here.

Ongoing COVID-19 safety measures and at risk areas

In the event there is a suspected or actual outbreak of COVID-19 in the area surrounding a community, we will put in place additional proactive measures to ensure the continued safety of residents. 

For up-to-date information on local public health alerts please visit the dedicated Queensland and NSW Health pages.

At Home Support

Our nurses and carers are fully trained in infection control and prevention procedures, including good hand hygiene. Clients and families are encouraged to speak with their care teams about these practices and precautions they can support around the home.

To protect our clients, employees who have recently been in a COVID-19 hot spot or who may have come into contact with Coronavirus (COVID-19) are subject to the standard 14-day isolation period before visiting clients. As usual, employees who are unwell will not attend work.

We are contacting clients by phone ahead of visiting to determine their needs so we can provide safe care and social supports.

You can download a fact sheet in your language here.

Australian Government information for older Australians is available here. The Australian Government's home care information sheet is available here.

The Older Persons COVID-19 Support Line is available to provide information and support to senior Australians, their families and carers. Call 1800 171 866 Monday to Friday, except public holidays, from 8.30am to 6pm or visit here.

Retirement Living

To protect our retirement villages, we are asking residents and visitors to assist by supporting measures including:

  • Self-monitoring for symptoms of respiratory illness and seeking and following medical advice
  • Avoiding community areas when unwell
  • Contacting your Village Manager if you are asked to self-isolate or otherwise have any concern that you might have COVID-19
  • Observing the additional health-related signage which has been installed at entry points and throughout common areas
  • Following good hand hygiene practice and cough etiquette
  • Practising social distancing of recommended 1.5m and keeping numbers at group events in line with government advice. 
  • Following government advice for retirement village residents as outlined here.

Family and friends who are unwell, awaiting test results or have been in a COVID-19 hot spot are asked to delay any planned visits and follow health advice.

To keep villages safe we will continue to undertake additional cleaning in high people traffic and contact areas.

In the event there is a suspected or actual outbreak of COVID-19 in the area surrounding a retirement village, additional proactive measures will be put in place in consultation with residents to protect the village community. 

For up-to-date information on local public health alerts please visit the dedicated Queensland and NSW Health pages.

For more information

For further information on COVID-19, visit the Australian Government’s site or call National Coronavirus Health Information Line, which is available 24 hours a day, seven days a week on 1800 020 080.