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Protecting our clients and residents

Updated 27 March 2020

Bolton Clarke is proactively working to protect clients and residents and implemented enhanced protection measures earlier this month in response to Coronavirus (COVID-19). We are closely monitoring developments around the Coronavirus and following advice from state and federal health authorities.

Families, friends and visitors can best protect residents and clients by not visiting if:

  • you are unwell or experiencing symptoms of respiratory illness (fever, chills, cough, runny nose, sore throat, body aches, muscle pain or having trouble breathing);
  • you have returned from international travel in the last 14 days;
  • you have been in contact with someone who has Coronavirus (COVID-19).

Residential aged care

Thank you to all our families and friends for your support with the enhanced resident protection (ERP) measures we have put in place.  The situation continues to evolve quickly, and we are closely monitoring the advice of state and federal health authorities.

When coming to our communities all visitors are asked to:

  • Observe all health-related signage around the community.
  • Follow good hand hygiene practice while visiting. Extra care is being taken to keep our residential communities clean.
  • Take part in temperature checks on arrival. A team member will be on hand to greet you and answer any questions you may have.

In addition to these ERP measures we ask for support in following the advice of the Australian Government by:

  • limiting visits to a maximum of two visitors at one time each day
  • keeping visits short
  • Visiting residents in their rooms or outside, not in indoor public places
  • not visiting with children under 16. (The advice we have been given is that children may be affected by the virus but show no symptoms and are less aware of infection control principles.)

We are looking at how we can support family relationships while protecting our residents.  Our local teams are happy to discuss other possible arrangements and options that meet family needs.

A printable guide for visitors is available here.

At Home Support

Our nurses and carers are fully trained in infection control and prevention procedures, including good hand hygiene. Clients and families are encouraged to speak with their care teams about these practices and precautions they can support around the home.

To protect our clients, employees who have recently travelled overseas or who may have come into contact with Coronavirus (COVID-19) are subject to the standard 14-day isolation period before visiting clients. As usual, employees who are unwell will not attend work.

We are contacting clients by phone ahead of visiting to determine their needs so we can provide safe care and social supports.

Australian Government information for older Australians is available here.

Retirement Living

Engaging with our retirement village residents, enhanced protective measures are also in place across all our communities.

To protect our retirement villages, we are asking residents and visitors to assist by supporting measures including:

  • Self-monitoring for symptoms of respiratory illness and seeking and following medical advice
  • Enter the village through the dedicated screening point - follow the signs on arrival
  • Screening on entering the community for all visitors, employees and contractors
  • Limiting person traffic through villages, including by carrying out essential maintenance only
  • Observing the additional health-related signage which has been installed at entry points and throughout common areas. Updated information is being provided regularly. 
  • Following good hand hygiene practice and cough etiquette
  • Practising social distancing of recommended 1.5m and postponing large scale community gatherings
  • Avoiding or limiting outings to high traffic/high risk public areas. Online grocery shopping advice for residents is available here.
  • Restricting contact between children and older/vulnerable people

For more information

For further information on COVID-19, visit the Australian Government’s site or call National Coronavirus Health Information Line, which is available 24 hours a day, seven days a week on 1800 020 080.