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At Home Support

Providing everything from a little help to specialised care, our flexible At Home Support services cover home nursing, home assistance and allied health.

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Plan your Home Care Package by choosing the services that meet your needs and interests.

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At Home Support

Supporting your health, wellbeing and independence.

Get started

At Home Support

Supporting your health, wellbeing and independence.

Get started

At Home Support offers a range of flexible services covering home nursing, home assistance and other specialised care including dementia support.

Designed to keep you living independently and delivered with the expertise, kindness and respect you deserve, we’ll work with you to create a personalised care plan that suits your needs and interests.

The home of home care since 1885

With RSL Care (Queensland) and the Royal District Nursing Service (Victoria) at the heart of our DNA, Bolton Clarke has been caring for Australians since 1885.

Getting started

When it comes to getting extra care or support, it can be difficult to know where to begin. We can assist with any of the steps below.

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Step 1 – Complete an Aged Care Assessment

When considering your aged care options, you’ll first need to arrange an assessment through My Aged Care or call 1800 200 422. They’ll chat with you about your day-to-day routine, physical and mental health, and what’s important to you.

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Step 2 – Find out your assessment outcome

After your assessment, the assessor will let you know if you’re eligible for care and the level of services you are approved to receive.

Depending on your situation, this may be a Home Care Package Level 1-4 for ongoing needs, Short-Term Restorative Care or Commonwealth Home Support Programme.

When you are approved for a Home Care Package, you will be placed on the national queue for care.

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Step 3 – Work out the cost

Depending on your personal circumstances, you may be asked to contribute to the cost of your care.

If you're approved for a Home Care Package, you’ll need to complete a financial assessment with Services Australia to determine if you need to pay an income tested care fee.

If you are unsure which funding options are available, our friendly team is here to help.

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Step 4 – Select your aged care provider

When you are approved for home care services, you can nominate the provider to deliver your care and services in the place you call home.

Our friendly At Home Support team would love to talk with you about your specific needs and what matters to you most. Call 1300 22 11 22 to learn about the range of services available to you.

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Step 5 – Accept your Home Care Package

When your Home Care Package is assigned, you will receive a letter from My Aged Care. You will then have 56 days to choose a home care provider.

Bolton Clarke will work with you to select services that meet your needs, develop a care plan and confirm the costs. These details will be set out in a Home Care Agreement.

Before signing an agreement, it’s a good idea to seek independent advice from a specialised aged care advisor.

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Step 6 – Start your care plan

When it’s time to begin your care plan with Bolton Clarke, our team will support you to age positively and live independently at home for longer.

As your needs change, we’ll work with you to provide holistic, best-practice care.

Need help?

If you’d like to talk about your personal situation or need more information, please call our friendly team on:
1300 22 11 22

Our home nursing and assistance services

Whether you’re getting back on your feet after a hospital stay or need help with cleaning or gardening, Bolton Clarke has a range of services to support you, your requirements and your interests. These cover all levels of care, from low to high.

Nursing and clinical care

Highly-skilled home nurses and specialists supporting you to stay well or recover after hospital.

  • Dementia care
  • Diabetes support
  • Respiratory care
  • Continence management
  • Medication management
  • Wound management
  • Stoma care
  • Help after a hospital stay

Allied health services

Specialised health and wellbeing services to help you strengthen your mobility and independence.

  • Physiotherapy
  • Occupational therapy
  • Podiatry
  • Speech therapy
  • Nutritional support

Personal care

Tailored support for care routines that make you feel at ease and at your best.

  • Respite care to enable family and carers to recharge
  • Help with showering and bathing
  • Dressing and undressing
  • Getting in and out of bed
  • Help with toileting

Out and about

Keeping you connected to the community, whether it's support for social events or a lift to the shops.

  • Social activities and exercise programs
  • Transport to appointments
  • Transport to shops and social gatherings
  • Day therapy

Home and garden

Making life a little easier with an extra hand around house or to maintain the garden.

  • Laundry, household cleaning and dishwashing
  • Grocery shopping, cooking and meal preparation
  • Basic home maintenance (e.g. changing light bulbs)
  • Lawn mowing and gardening

Extra support

Services and advice to support your physical health and mental wellbeing.

  • Health and wellbeing support
  • Health assessments
  • Nutrition advice
  • Palliative and bereavement care
  • Help to find other services
  • Homeless Persons Program
At Home Support Funding

Funding and eligibility

We can help you understand the funding options and what’s available to you.

Am I Eligible?

Support you can trust

Our long-held values have shaped our purpose and who we are. We earn the trust of those we serve and support in the following ways.
1
We treat you with dignity and respect.
2
We act with empathy and integrity.
3
We understand and respond to your individual needs.
4
We continually improve what we do via insights, research and innovation.

From everyday home help to nursing within the community, find support that's right for you.

ENQUIRE NOW

 

Hear from our clients

“The At Home Support team are wonderful and I feel they are a part of my family. I look forward to my carers coming, they just make so much difference.”

- Barbara, client, Bolton Clarke At Home Support

“We felt like we had won the lottery when our At Home Support nurse arrived. She was extremely professional and respectful. My wife and I were in tears reflecting on how blessed we were to have such thorough support.”

- Trevor, client, Bolton Clarke At Home Support

“My Mother could not have stayed as long as she has in her own home without the support and care of Bolton Clarke and all the wonderful staff that came to assist and care for her. They have been like family to us.”

- Liz, family member, Bolton Clarke At Home Support

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Funding options - At Home Support

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If you are unsure about the funding options available, or are after further information, our friendly team is here to help.

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Respite care

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Our specialised teams offer flexible respite care options and work to meet your needs, ensuring quality care is delivered anytime carers need time away.

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Level 3, 44 Musk Avenue, Kelvin Grove, QLD 4059

1300 22 11 22

Bolton Clarke acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country.
We pay our respects to Elders past and present.
Bolton Clarke acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country. We pay our respects to Elders past and present.
© 2023 Bolton Clarke
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