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At Home Support

Providing everything from a little help to specialised care, our flexible At Home Support services cover home nursing, home assistance and allied health.

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Home Care Package calculator

Plan your Home Care Package by choosing the services that meet your needs and interests.

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Specialised services

From community education programs to research and digital innovation, we co-design services to support you to live your life, your way.

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At Home Support

Supporting your health, wellbeing and independence.

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At Home Support

Supporting your health, wellbeing and independence.

Get started

At Home Support offers a range of flexible services covering home nursing, home assistance and other specialised care including dementia support.

Designed to keep you living independently and delivered with the expertise, kindness and respect you deserve, we’ll work with you to create a personalised care plan that suits your needs and interests.

The home of home care since 1885

With RSL Care (Queensland) and the Royal District Nursing Service (Victoria) at the heart of our DNA, Bolton Clarke has been caring for Australians since 1885.

Getting started

When it comes to getting extra care or support, it can be difficult to know where to begin. We can assist with any of the steps below.

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Step 1 – Complete an Aged Care Assessment

When considering your aged care options, you’ll first need to arrange an assessment through My Aged Care or call 1800 200 422. They’ll chat with you about your day-to-day routine, physical and mental health, and what’s important to you.

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Step 2 – Find out your assessment outcome

After your assessment, the assessor will let you know if you’re eligible for care and the level of services you are approved to receive.

Depending on your situation, this may be a Home Care Package Level 1-4 for ongoing needs, Short-Term Restorative Care or Commonwealth Home Support Programme.

When you are approved for a Home Care Package, you will be placed on the national queue for care.

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Step 3 – Work out the cost

Depending on your personal circumstances, you may be asked to contribute to the cost of your care.

If you're approved for a Home Care Package, you’ll need to complete a financial assessment with Services Australia to determine if you need to pay an income tested care fee.

If you are unsure which funding options are available, our friendly team is here to help.

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Step 4 – Select your aged care provider

When you are approved for home care services, you can nominate the provider to deliver your care and services in the place you call home.

Our friendly At Home Support team would love to talk with you about your specific needs and what matters to you most. Call 1300 22 11 22 to learn about the range of services available to you.

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Step 5 – Accept your Home Care Package

When your Home Care Package is assigned, you will receive a letter from My Aged Care. You will then have 56 days to choose a home care provider.

Bolton Clarke will work with you to select services that meet your needs, develop a care plan and confirm the costs. These details will be set out in a Home Care Agreement.

Before signing an agreement, it’s a good idea to seek independent advice from a specialised aged care advisor.

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Step 6 – Start your care plan

When it’s time to begin your care plan with Bolton Clarke, our team will support you to age positively and live independently at home for longer.

As your needs change, we’ll work with you to provide holistic, best-practice care.

Need help?

If you’d like to talk about your personal situation or need more information, please call our friendly team on:
1300 22 11 22

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Prefer to speak to someone over the phone?

Our team can help with any questions you may have: 1300 22 11 22

Hear from our clients

“The At Home Support team are wonderful and I feel they are a part of my family. I look forward to my carers coming, they just make so much difference.”

- Barbara, client, Bolton Clarke At Home Support

“We felt like we had won the lottery when our At Home Support nurse arrived. She was extremely professional and respectful. My wife and I were in tears reflecting on how blessed we were to have such thorough support.”

- Trevor, client, Bolton Clarke At Home Support

“My Mother could not have stayed as long as she has in her own home without the support and care of Bolton Clarke and all the wonderful staff that came to assist and care for her. They have been like family to us.”

- Liz, family member, Bolton Clarke At Home Support

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