The translated audio recordings were developed by Bolton Clarke to help protect our clients and residents.
To stop the spread of Coronavirus (COVID-19), we ask clients, staff and visitors four screening questions. We screen clients before staff enter a client’s home. We screen staff and visitors before they enter a residential aged care community or retirement community.
We welcome other health services and aged care providers to use the audio recordings. Together we can help stop the spread of COVID-19.
How to use these audio recordings
If a client/visitor does not understand English:
- Use the translated audio recordings of the four screening questions. They are available in 25 languages. They are bi-lingual (in English and the other language).
- If in any doubt, or if the person wants to give an explanation rather than ‘yes’ or ‘no’, arrange a professional telephone interpreter. Follow your organisation’s interpreter policy or procedure.
Before using the audio recordings with the client or visitor
- Familiarise yourself with the content of the questions in the English written text so you know which question you are playing.
- It is critical that you understand ‘yes’ and ‘no’ in that language. In some cultures, a head shake or other body language could mean yes or no.
When communicating with a person:
- Find out which language the person understands.
- Locate the audio recording in the person’s language.
- Play the audio recording at full volume using your mobile phone or iPad/laptop speaker. Using the device’s speaker will ensure this communication is contactless.
- If in any doubt about their understanding or response, or if the person wants to give an explanation rather than ‘yes’ or ‘no’, arrange a professional telephone interpreter. For contactless communication, have your device on ‘speaker’ at high volume.