Our Policies

Health, Safety and Wellbeing Policy Statement

Health, Safety and Wellbeing Policy Statement


People are central to our organisation and we are committed to ensuring the health, safety and wellbeing of everyone in our work environment.

We will continually promote practices which inspire people to achieve the best possible performance and outcomes. It is this commitment that drives us to support behaviours and practices associated with high performance in workplace safety and wellbeing.

Our Commitment:

  • safety is of utmost importance in our organisation and integral in ensuring a sustainable service to our clients
  • we are accountable for our actions and the impact they have on the health, safety and wellbeing of ourselves, our co-workers and our clients
  • we comply with or exceed all statutory health and safety requirements and other relevant standards
  • we implement a risk management approach, in consultation with workers, to identify, assess and control risks to our safety and wellbeing
  • we report all hazards, injuries and incidents to enable us to proactively respond to, and to further manage the risk of potential future incidents
  • we effectively monitor and develop our health, safety and wellbeing performance against leading practices
  • we educate and train our workers so they can perform their duties safely
  • we communicate and consult with our workers about safety and wellbeing matters to identify ways to reduce safety risks
  • we regularly audit our safety practices and management systems
  • we establish agreed safety and wellbeing objectives and targets aimed at reducing work-related injuries and illnesses
  • we regularly monitor, review and report on our performance against the agreed safety and wellbeing objectives and targets
  • we promote wellbeing for our people that contributes to improving productivity for a healthy, supportive and satisfying work environment
  • we will foster a culture of continuous improvement in safety and wellbeing

Your Responsibility:

  • adhering to safe work practices and instructions
  • demonstrating positive safety behaviours
  • taking personal responsibility to maintain safety and wellbeing
  • immediately reporting anything at work that is believed to be dangerous or hazardous
  • not acting in a manner that places yourself or others at risk

Stephen Muggleton

Chief Executive Officer

Date: 29/11/2018

Website accessibility statement

Our commitment to a website that is easy to access and understand

Providing information that is easy to access and understand is important to Bolton Clarke.  We want you to use this information to make better decisions about your health and care.  This will assist you to actively participate in society.

If there is information on this website that you cannot access or you do not understand, call us on 1300 22 11 22.  If you require a telephone interpreter to speak with us, call the National Language Line, or the National Relay Service.

We are proud to be a diverse organisation with many areas of society represented across our clients/residents and our employees. We value diversity.

All our information is presented in plain language so that it can be understood by as many users as possible.  We aim to improve the low health literacy rates in Australia.

Some information on our website is provided in languages other than English.  Our information is translated by professional translators and meets Translation Standards. For more information about Translation Standards click here. Australians speak over 300 languages.  To provide equity of access to our information, users are able to use google translate software.

You can listen to some information on our website, click here to see our range of talking books. Some information is presented in a visual format using photos. This assists people with vision impairment and those with no formal education in English or a language other than English.

Some documents on this website are available in PDF formats. You need Adobe Acrobat Reader software on your computer or device to view PDFs.  You can download the software for free from the Adobe website, click here.

Our website aims to meet the Web Content Accessibility Guidelines.  For more information about these Guidelines in English or another language, click here.

How to call us if you need assistance

  • If you require a telephone interpreter to speak with us, call the National Language Line.  For more information about the National Language Line, click here.
  • If you are deaf or have a hearing or speech impairment:
    • Call us through the National Relay Service.
    • The relay service will advise you on the best way to call us, based on your needs.
    • Give our number 1300 11 22 11 to the relay officer.