Home Care Packages

Home Care Packages

Make Bolton Clarke your choice for home care

Many of our Home Nursing, Home Assistance and health and wellbeing services can be accessed via Home Care Packages. These Government funded packages provide a fixed amount of money to help support people who want to retain their independence and lifestyle in their own home.

There are four levels of Home Care Packages, ranging from basic through to high level care needs, which are assessed based on a person’s needs.

  • Level 1 meets basic care needs
  • Level 2 meets low-level care needs
  • Level 3 meets intermediate care needs
  • Level 4 meets high-level care needs

Home Care Packages are provided on a Consumer Directed Care (CDC) basis. This means that if you’re eligible for a Home Care Package, you can decide who you want as your service provider.

At Bolton Clarke, we will sit down with you to set your goals, and decide the type of assistance you want, the services you need and the best way to have your individual needs met.

The care you need to live the life you want

It can be daunting to understand the many different funding options available, and to locate the services you require.

As Australia’s most experienced provider of home care services, Bolton Clarke knows that the best quality Home Care Package is one you help design yourself. That’s why we ask questions, listen carefully, and make sure the mix of services you need are all included. You’ll have the peace of mind that comes with having 24/7 support and our long held commitment to helping you achieve the greatest independence and best quality of life possible.  

What services are included in a Bolton Clarke Home Care Package?

We can offer you a wide range of services, dependent on the level of care and support you need. These services include:

  • Personal care: including bathing, toileting, dressing and other daily activities
  • Clinical care: general and specialist nursing and other health care services as needed including medication management, wound care, dementia and diabetes care
  • Support services: including domestic assistance, transport, shopping, respite care and home safety services
  • Allied Health: including podiatry, physiotherapy, occupational therapy, speech pathology, mental health services and more
  • Nutritional support: diet planning, meal preparation and feeding assistance, dietician advice
  • Continence management: assistance, products and equipment
  • Mobility: personal mobility aids and specialised equipment
  • Leisure interests and other activities: community activities, hobbies and lifestyle interests
  • Support in purchasing medical equipment and consumables as well as home modifications to improve safety around the home.

A history of caring

Bolton Clarke has a rich history of providing quality nursing care to Australians stretching as far back 1885. From humble beginnings with one dedicated nurse visiting homes in Melbourne, today our team of nurses carry on this proud legacy by providing expert home nursing care, support and advice seven days a week. Everything we do has a focus on helping you retain or regain health and wellbeing.

Read more about our history here.

Getting started

The first step in accessing a Home Care Package is being assessed for eligibility. The assessment is carried out by the Aged Care Assessment team.

If you’re approved, your Aged Care assessor will then let you know what level of package you’re eligible for, depending on your individual needs.

If you’d like further information or help arranging an assessment, give us a call on 1300 22 11 22 or submit an online enquiry.

After your assessment outcome

You’ll receive a letter of approval from the Government’s My Aged Care service that sets out the level of Home Care package you’re approved for. You’ll then be placed in a national priority queue for Home Care Packages and you’ll be contacted when a package becomes available for you.


If you’re thinking about a Home Care Package, you’ll also need to have your income assessed. The Department of Human Services (Centrelink) works out if you have to pay an income-tested care fee, along with the amount of Government help you may be able to receive based on your financial information. Clients on the full Aged Care Pension are generally not required to pay fees.

To find out more information about fees, call our friendly staff on 1300 22 11 22.

Funding options

Bolton Clarke can offer a variety of funding options, depending on your age, circumstances and level of care required.

Each program has different eligibility criteria and levels of funding available. In the event that you are only eligible for partial funding, or require more services than Government funding provides for, you can still access everything you need.

  • Self-funded (fee-for-service)
    If you don’t qualify for Government funding for whatever reason, you can still access Bolton Clarke’s expert in-home nursing services for a fee.

    As costs vary depending on the services required, please talk to us about our fees and payment options.

  • A combination of both
    Use Government funding where it’s available and simply pay the remainder yourself.

As costs will vary depending on the services you require and the funding you receive, please talk to us about our fees and payment options.

Other services

Bolton Clarke also provides a range of allied and specialised health services to help you regain or maintain your independence.

These include*:

  • Social work support
  • Physiotherapy
  • Podiatry
  • Occupational therapy
  • Mental health services
  • Speech pathology
  • Centre Based Day Respite programs
  • Dietitian and nutritional support

*Services may vary according to location.

Speaking your language

At Bolton Clarke diversity is respected and celebrated, and we’re proud to work with people from many different non-English speaking backgrounds.

We have language telephone lines so we can communicate clearly with you if English isn’t your first language. These lines are open 24 hours a day, 7 days a week.

bolton clarke diversity


We’d like to hear from you

Bolton Clarke is here to help you with your retirement, aged and independent living needs. For more information on our services call us or send us an enquiry online.