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Aged Care Quality Standards

Bolton Clarke is committed to ensuring the care and services provided to consumers meet the Aged Care Quality Standards which took effect on 1 July 2019. You can hear the standards explained in English and other languages here.

All our services and outlets operate under the Bolton Clarke Clinical Governance, Client Safety and Wellbeing Framework to ensure that all care is high quality and safe. The framework defines quality care as the delivery of high quality, safe and effective care by capable teams; being treated as a person with respect, honesty and dignity; feeling safe and comfortable; informing clients and using their feedback.