At Bolton Clarke, your safety and wellbeing are our highest priorities. We have clear processes in place to manage any incidents that may occur during the delivery of our care and services. By managing incidents openly and effectively, we aim to learn from what happens, prevent future harm, and continuously improve the quality of our care.

Our incident management process applies to all clients and residents receiving care from Bolton Clarke, whether you live in one of our residential aged care homes or receive support at home. It also applies to your families, representatives, and anyone involved in your care.