Message from Olivier

As I approach my first year as Group CEO, through all my visits and discussions with teams, residents and clients across our service streams and support teams, I have seen firsthand the exceptional standard of care, teamwork and professionalism that defines our organisation.

This edition of Montage provides an opportunity to recognise all that we have achieved together in FY26 and to thank you for the contribution you make.

With ongoing global uncertainty and continued sector reform, your commitment to and consistency in delivering exceptional care and support do matter. They provide stability for residents and clients and reinforce the role we play in helping people with their everyday needs and through more complex transitions.

The introduction of Support at Home for clients, preparations in our homes for the Higher Everyday Living Fee changes, and assisting our village residents navigating new reforms in Victoria continue to be key areas of focus. These changes are significant, and the way you support customers through them – with care and professionalism – makes a real difference. We also recognise these changes add to workload for many of you across the organisation (and the broader aged care sector) and it is important for all our leaders to acknowledge and assist in problem-solving for this.

As we adapt our systems and services and listen to feedback from our teams and customers, we have been working with the wider sector and government on practical improvements. For the Support at Home program, the recent decision to fully fund personal care services is a positive step.

At the same time, our work to shape the next phase of our organisation has progressed. We are bringing greater clarity to our five-year strategy with a focus on our customers and strengthening our services, supporting our people, and ensuring we remain well-positioned to respond to the changing needs of the customers and communities we serve. This is being informed by the experience and insight of our teams across the organisation, your recent feedback to our pulse survey, alongside further development of our business lines and enabling strategies – sustainability, customer, research and community, as well as a renewed focus on how we approach innovation. Expect more information and communications on this in the next quarter.

This edition of Montage highlights the breadth of that work in practice…from technology in retirement villages helping residents with hearing needs, to a new program bringing person-centred care into everyday practice in our homes and customer stories showcasing positive ageing in action. You will see heartwarming examples of connection and recognition including Anzac Day, International Nurses Day and Thank You Day, as well as stories of collaboration and sustainability across our services. You will also see how we worked together to respond to severe weather and other safety events, and how we are strengthening our overall approach to safety.

Most importantly, this edition is about YOU – your dedication to those we support is what sets our organisation apart. Thank you.

Stay safe,

Olivier