A peaceful country community with quality care assured
Bolton Clarke Westhaven
-
55 Arabian Street, Harristown, QLD 4350
- 07 4614 4800
Located in beautiful garden city of Toowoomba, Bolton Clarke’s Westhaven community provides high-quality aged care in a friendly, secure and comfortable residential environment.
Discover our Westhaven community
Watch our video tour to find out more about life at Bolton Clarke Westhaven.
Supporting you with tailored care
Types of care and support
This Bolton Clarke home offers a full range of tailored aged care services.
Personal care
Providing assistance with self-care tasks like dressing and grooming.
Allied health services
Connecting residents to dedicated health workers and clinical care.
Restorative support
Developing tailored physiotherapy, exercise and socialisation programs.
Dementia care
Providing specialist support for dementia care needs.
Our commitment to care
We work together with our residents and their families to ensure quality care and safety comes first.
- Residents are treated with respect, honesty and dignity.
- Residents are actively engaged in how care services are provided.
- Care services are high quality and delivered by capable teams.
- Communities provide residents with choice and promote independence.
Governance and safety standards
Bolton Clarke is committed to ensuring the care and services provided to consumers meet the Aged Care Quality Standards which took effect on 1 July 2019. You can hear the standards explained in English and other languages here.
All our services and outlets operate under the Bolton Clarke Clinical Governance, Client Safety and Wellbeing Framework to ensure that all care is high quality and safe. The framework defines quality care as the delivery of high quality, safe and effective care by capable teams; being treated as a person with respect, honesty and dignity; feeling safe and comfortable; informing clients and using their feedback.
Types of care and support
This Bolton Clarke home offers a full range of tailored aged care services.
Personal care
Providing assistance with self-care tasks like dressing and grooming.
Allied health services
Connecting residents to dedicated health workers and clinical care.
Restorative support
Developing tailored physiotherapy, exercise and socialisation programs.
Dementia care
Providing specialist support for dementia care needs.
Our commitment to care
We work together with our residents and their families to ensure quality care and safety comes first.
- Residents are treated with respect, honesty and dignity.
- Residents are actively engaged in how care services are provided.
- Care services are high quality and delivered by capable teams.
- Communities provide residents with choice and promote independence.
Governance and safety standards
Bolton Clarke is committed to ensuring the care and services provided to consumers meet the Aged Care Quality Standards which took effect on 1 July 2019. You can hear the standards explained in English and other languages here.
All our services and outlets operate under the Bolton Clarke Clinical Governance, Client Safety and Wellbeing Framework to ensure that all care is high quality and safe. The framework defines quality care as the delivery of high quality, safe and effective care by capable teams; being treated as a person with respect, honesty and dignity; feeling safe and comfortable; informing clients and using their feedback.
Enjoy everything Westhaven has to offer
What makes this community special?
Resident’s lounge and activities room
BBQ and family areas
Landscaped gardens
Hairdressing salon
Registered nurse on duty 24/7
Hear from our residents and families
Testimonials from Bolton Clarke residential aged care homes
"I appreciate the help of all of the Bolton Clarke staff for the care and support they provide to me."
- Eileen, resident, Bolton Clarke Fernhill
"It means so much to me that my Dad is in such wonderful care when I can't be there myself. Saying thank you doesn't seem to be enough for the wonderful way you look after him."
- Sandra, family member, Bolton Clarke Galleon Gardens
"I have been a resident for 10 years. The staff here are fantastic and I have to give thanks because they are born, not made. They've got their hearts in the right places."
- Judith, resident, Bolton Clarke Moreton Shores
"I'm very involved with everything here, we have a terrific lifestyle team and our staff care for us really well."
- Sandra, resident, Bolton Clarke Riddell Gardens
Share your feedback
At Bolton Clarke we value your feedback. Letting us know about your experience at our Westhaven residential aged care home will help us review and improve what we do.
To share your experiences please submit your thoughts via CarePage, our customer feedback platform. This is the same survey tool used by the Aged Care Quality and Safety Commission and is available to you, your family and representatives.
Support every step of the way
When it’s time to begin looking for the right aged care home, we can assist you through the process.
Step 1 – Complete an Aged Care Assessment
Call My Aged Care on 1800 200 422 to arrange an ACAT assessment. This will help to determine your needs and eligibility to receive funding towards the cost of care.
As it may take between 2-6 weeks to receive your assessment, now is a good time to start shortlisting homes you’re interested in.
Step 2 – Work out any contributions
It’s important to understand the payment options and subsidies available when it comes to residential aged care.
If you are looking for a permanent home, you’ll also need to complete a financial assessment with Services Australia to determine how much you may need to contribute towards your accommodation.
Step 3 – Find your home
Finding the right home can be a big decision. We’d love you to take a tour of a Bolton Clarke home and talk with our residential manager about your specific care needs and what matters to you most.
As a resident you’ll have access to our dedicated team, all working together to support your wellbeing.
Step 4 – Apply for admission
When you have found your preferred home and received your assessment from My Aged Care it’s time to complete your application for entry into residential aged care.
Simply contact our friendly admissions team on 1300 22 11 22 and we can guide you through the process including any of the documentation you will need.
Step 5 – Seek advice
Before signing an agreement to enter residential aged care, it’s a good idea for you to seek independent advice from a specialised aged care financial advisor. As an impartial advisor, they can guide you on the best payment options and arrangements for your individual circumstances.
Step 6 – Move and settle in
When it’s time to move into your new Bolton Clarke home, we’ll work with you and your family to settle in and personalise your home.
Our team will help you with the transition, with services and activities centred around your needs, interests, abilities and choices.
Need help?
If you’d like to talk about your personal situation or better understand the process of transitioning into residential aged care, please call our friendly team on:
1300 22 11 22
We can support you with any and all of the steps involved.
Accommodation
Bolton Clarke Westhaven offers Comfort Plus accommodation.
Comfort Plus
-
Min. 13m2 room size
-
Plus 4m2 private ensuite
Comfort Plus
Room features
- Spacious, private room with an ensuite and garden views.
- Private patios with a garden area may be available.
- Tastefully designed room includes a comfortable electric bed, bedside table with lockable drawer, chair, telephone, and TV connections, as well as a built-in wardrobe.
- Low maintenance living with built-in hotel services including laundry and meal services.
- All rooms have reverse cycle air-conditioning.
Design features
- The Westhaven community is designed for ease of access from rooms to communal areas.
- Services and support designed to optimise your health and wellbeing.
Comfort Plus
Room features
- Spacious, private room with an ensuite and garden views.
- Private patios with a garden area may be available.
- Tastefully designed room includes a comfortable electric bed, bedside table with lockable drawer, chair, telephone, and TV connections, as well as a built-in wardrobe.
- Low maintenance living with built-in hotel services including laundry and meal services.
- All rooms have reverse cycle air-conditioning.
Design features
- The Westhaven community is designed for ease of access from rooms to communal areas.
- Services and support designed to optimise your health and wellbeing.
Address
55 Arabian Street
Harristown
QLD 4350
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