From Olivier's desk

It is a real honour to write my first Montage column as your Group CEO, especially in this remarkable year when we have come together to celebrate Bolton Clarke’s 140-year anniversary.

As I travelled across our homes, villages, communities and support offices over the past six months, I have been genuinely thrilled by the level of care, skills, passion and positive service attitude I witnessed.

2025 has brought momentous change to our sector, with the new Aged Care Act, the Support at Home program and strengthened quality standards in residential care now in place. These reforms are helping to build a fairer, more accessible and person-centred aged care system – one that places the dignity, safety and wellbeing of older Australians at its core.

I would like to acknowledge the enormous effort, professionalism and resilience each of you has shown in preparing for these changes, particularly while delivering high-quality care every single day. Your dedication through this transition has been exceptional.

In this edition of Montage, you will find stories that shine a light on the people and initiatives shaping Bolton Clarke. Take a moment to read about the first graduates from the Aspire leadership program; meet our newest PALM team members; and see highlights from recent events including Remembrance Day services, team forums and volunteering activities. You can also view some wonderful entries from the Paddock to Plate competition in our residential care homes.

As we look to 2026, I am genuinely inspired by the opportunities ahead. A key activity has been underway to refresh our strategy and develop a long term plan with clear priorities and a core focus on our residents, clients and employees, that positions us well to innovate and meet future customer needs while strengthening our leadership position and internal collaboration. I look forward to sharing more about this in the new year.

We will also share more about next steps following the employee engagement survey. Your feedback about what is most important to you and areas for improvement has provided invaluable insights to make Bolton Clarke an even better – safe, inclusive and rewarding – place to work.

Thank you for your hard work, compassion and kindness and for all that we have accomplished together in 2025.

As we prepare for the end of the year, I am especially grateful to everyone who will continue supporting residents and clients during this time.

Wishing you and your families safe and restful celebrations together.

Olivier