Tech-savvy solutions in action

Across our services, teams are using digital technologies to help residents and clients stay safe and connected. Here are just a few examples of how it’s making a difference.

A new way of sharing sound

At our retirement villages in Queensland and New South Wales, Auracast Bluetooth technology is being introduced in communal areas giving residents greater control over how they hear and enjoy shared activities.

The technology allows audio such as a speaker’s voice, the tv and music to be broadcast directly to compatible hearing aids, cochlear implants and headphones, making it easier to engage with guest presentations and take part in group activities.

Accessible communication

At Cazna Gardens and Seaton Place residential care homes, a trial of video calling devices is helping residents communicate with caregivers and loved ones.

Designed for people with cognitive and mobility issues, the CareWindow devices make it easier for residents to video call family and friends.

The devices also enable team members to have translated conversations with residents in over 99 languages.

Expanding InTouch options

The digital independence team recently launched new products to better support resident and client independence.

The InTouch GO pendant and watch are now available in two versions, with the new options offering customers additional health and safety features.

Last year an InTouch NBN internet service was also established and now supports more than 120 residents in 27 villages.

Building digital confidence

A new digital literacy program is helping retirement village resident and community members learn to use technology safely and independently.

More than 1,500 Bolton Clarke village residents and community members have taken part in the program since it was launched last year.

The Digital Independence team is running Cyber Security Awareness and Scam Prevention sessions in our villages to help residents stay safe online.

Streamlining HCS home visits

The National Service Centre recently ran an SMS visit reminder trial for a small group of clients in Brisbane and the Gold Coast. Client feedback was overwhelmingly positive, and the team has now commenced a broader national roll-out.

Banner image: HCS clients are finding SMS visit reminders helpful.
Inline image: CareWindow devices are helping residents stay connected.