Enhancing village life  

A pilot program at Baycrest retirement village is transforming the way home care services are delivered to residents, with positive results.

Developed by the home and community support Wide Bay team working closely with the retirement living Wide Bay team, the program has the same personal care workers based at the village on allocated days, with residents able to choose who delivers their services at a time that suits them.

A new booking system has been developed to support the program, and residents receive a token of appreciation as a thank you for choosing Bolton Clarke.

HCS Operations Manager Anja Piggott said the program is creating opportunities to build stronger resident rapport with the added benefit of less travel time between services.

“Together we are strengthening our connected care services for village residents by enabling more choice around their service delivery,” Anja said.

“Feedback has been overwhelmingly positive from both residents and team members. Residents are enjoying the flexibility of being able to schedule services around their other commitments and selecting their preferred team member each week.

Personal Care Worker Vicki Duffill said she was delighted to be involved in the pilot and was seeing the benefits first-hand.

“Having the same person arrive each visit has made the service flow easily, as residents don't need to explain where everything is or what little extra chores they would like during their service,” she said.

“This allows more time to respond to individual needs and I look forward to catching up with the residents each week.”

Following the success at Baycrest, work is now underway to introduce the program to more villages, starting with our Sapphire and Fernhill communities.

For more information, contact Anja Piggott.

Feature image: PCW Vicki enjoys her visits with Baycrest residents.
Inline image 1: Tokens of appreciation make our visits extra special.
Inline image 2: PCW Mark scheduling his next visit.