From Steve's desk

By any measure, 2025 so far has seen all our teams working incredibly hard keeping the focus on delivering outstanding care while getting ready for the next chapter of sector reforms.

These major reforms are part of the ongoing response to recommendations stemming from the Royal Commission aimed at creating a more person-centred, fair and sustainable aged care system.

The new Aged Care Act is the cornerstone of all this bringing with it a rights-based framework prioritising the dignity, safety and wellbeing of older Australians. Coupled with strengthened Aged Care Quality Standards, new funding models for RAC and introduction of the new Support at Home program, it’s a significant and far-reaching series of changes. 

The recent government announcement to delay introduction of the reforms by a few months is welcome, providing more time for us to help clients and residents make the transition. These are some of the largest reforms we’ve seen across our sector in about three decades – all requiring considerable focus and effort from teams across the Group to prepare. 

You can read more about these preparations in this edition of Montage including how we’ve helped shape progress of the reforms through our involvement in round tables and representation on boards and taskforces.  

Also in this edition, you can find out about recent highlights such as expansion of allied health services through innovative service delivery approaches that extend access to clients in more locations; international award recognition for residential care teams; and first birthday celebrations at Callisto Place retirement living community.

On a personal note, this edition of Montage will be my last to officially open as your Group CEO as I retire at the end of this month. It’s been my great privilege to lead this exceptional organisation for one-tenth of its remarkable 140-year history. 

I want to acknowledge the hard work of the Executive team and all the Service Stream leaders. I must also recognise the outstanding governance and stewardship of the Board led by Chairman Tony Crawford. 

Above all else, I want to thank all the frontline care and support staff who define Bolton Clarke. It’s been an honour to work beside you! 

I look forward to following your incredible work and achievements under the leadership of new Group CEO Olivier Chretien. I know you will continue to make a difference to the lives of our residents and clients through your valuable work and daily acts of kindness. 
 
Take care, 

Steve

Steve